Must sign up for Dr Pup Training Support and be in contact with support regarding training.
Must use the cage for the entire 30 Days (must be returned within 45 days).
In order to receive refund product must be returned to our facilities with a Return Authorization Number provided for you upon request.
Return shipping is to be covered by you the customer. The product must be undamaged, complete and shipped in original packaging.
If you purchased your product through a retailer any return must be processed by that retailer.
The PupPeePooPalace is designed to start young puppies toward effective crate training. This item is not intended to be used as a restraining device for older or untrained animals that chew, dig, or paw aggressively. Use of this product for unaccustomed dogs is not recommended and damage caused by destructive behaviors is not covered under warranty.
Once a tracking number is assigned to your order cancellation will result in a 25% restocking fee. Returns must be issued a four digit Return Authorization Code and will result in a 25% restocking fee.