How do we use the palace when we are home? Do we leave the door open, does he have free run of the house?
Great question! For the first week or two the puppy should be in his crate, door closed if he is not actively engaged with your family. After this initial period you can go to using a small room (bathroom) or an attached play pen with the door left open. Many people try to go from the confined space of the cage to free run of the house and usually get frustrated with the accidents. Your puppy has to learn what you expect and how to comply. As he approaches 12-14 weeks of age and control over elimination is improving then free run can work. If you are to have him away from the crate you can also take the pad and tray with you.